Frequently Asked Questions
Shipping 
For orders shipping UPS Ground, your order will arrive in 5-7 business days. We'll send you a tracking number as soon as they ship.
Local to Concord, NC and would rather pick up your order? Order by phone at (704) 785-4443 and schedule a time to stop by. Please note, we require a two-day lead time on local pickup orders but some orders may take longer than two days to fill.
Standard UPS Ground: We will send you a confirmation email when your order is placed and a second email with a tracking number when your order is shipped. If you have any special requests please contact us directly or leave us a note on the order page and we will do our best to make it happen.
Our products are carefully packed and shipped fresh from our Concord bakery but some breakage is always possible. Please let us know if you are ever dissatisfied with your order.
| Shipping Rates | |
|---|---|
| Up to $20 | $7.50 |
| $20.01 to $60 | $10.50 |
| $60.01 to $80 | $13.50 |
| $80.01 to $100 | $16.50 |
| $100.01 to $150 | $20.50 |
| $150.01 to $200 | $24.50 |
| $200.01 to $300 | $35.00 |
| $300.01 to $400 | $45.00 |
| For orders over $400.00 please email us or contact us at (704) 785-4443 for a shipping estimate. | |
Shipping to Multiple Addresses
If you're planning to ship to multiple addresses, please place a separate order for each delivery address - or give us a call and we'll help coordinate!
Special Orders and Wholesale Inquiries
We're happy to accommodate large orders, be a part of your special event, and always welcome inquiries from retailers. Please call or email us with your specific delivery date or special request, at (704) 785-4443 or info@ritchiehillbakery.com.